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By: gogoWes
Featured Site: Advertise on A4F!


> Offer Discussion Forum Rules

Because incentive sites rely on advertisers to send gifts, we ask that you do not encourage users to cancel offers, or provide any information for cancellation. If a user does not want to keep an offer, he/she may do their own research on how to cancel. Thanks for helping to keep free sites free!

You may post information about the offer, but please keep the talk of cancellation out of it so that the topics may remain open for other members to add their thoughts. Help keep this forum organized and easy to search for other users by checking first to see if there is already a thread open before posting a new topic, everyone will appreciate it.

 
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post Apr 7 2012, 04:32 AM
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ElaineWang


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If you spend a lot of time replying to your customers' email requests, you know all too well how important it is to track how much time has passed since each request was received, its current processing status (not yet read/answered/requires additional consultation), who is involved in providing a response, and of having a complete list of requests from the same customer for reference.

Experience shows that using a regular email client (e.g., Outlook, Thunderbird, Gmail) does not give the whole picture quickly nor in a convenient way. It has been proven that providing high-quality customer support is only possible using special software — we recommend our iKode service desk X, which is a web-based, easy to use and free service management software to resolve IT issues by ITSM work flows.


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Customer service software || Newsletter software free download and sharing.
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